At VOREIOS S.A.S. we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, who can access it, and your rights as a data subject, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
1. Data controller
- Legal entity: VOREIOS S.A.S.
- Tax ID (NIT): 901.451.454
- Registered address: Cra 50 #42-09, Barrio La Quinta, San Pedro de los Milagros, Antioquia, Colombia
- Email: voreioscolombia@voreios.com.co
- Phone: +57 320 584 84 98
2. Personal data we collect
We collect only the information you voluntarily provide through our website. Specifically:
- Contact form data: name, email address, phone number, and message.
- Browsing and analytics data: IP address, browser type, operating system, pages visited, time on site, and referral sources — collected anonymously through web analytics tools such as Google Analytics.
- Cookies and similar technologies: see Section 8.
We do not collect special categories of personal data (racial origin, political opinions, religious beliefs, health data, sexual orientation, biometric data) nor data from minors without explicit consent from their legal guardians.
3. Purposes of data processing
We process your personal data for the following legitimate purposes:
- Responding to inquiries about our solar energy services.
- Sending requested quotes, technical proposals, and commercial offers.
- Coordinating site visits, energy diagnostics, and other commercial activities.
- Maintaining a historical record of communications with clients and prospects.
- Improving the website experience through statistical traffic analysis.
- Complying with applicable legal, accounting, and tax obligations.
We will not use your data for purposes other than those listed above without your prior, explicit consent.
4. Legal basis for processing
We process your personal data based on:
- Consent: when you voluntarily submit your information through our forms or initiate contact via our channels.
- Legitimate interest: to operate and improve our website, respond to inquiries, and maintain commercial relationships.
- Legal obligation: to comply with tax, accounting, and regulatory requirements.
5. Your rights as a data subject
You have the following rights regarding your personal data:
- Right to access: obtain confirmation of whether we are processing your data, and access to that data.
- Right to rectification: correct inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"): request deletion of your data under certain conditions.
- Right to restriction: request that processing of your data be limited.
- Right to data portability: receive your data in a structured, commonly used format.
- Right to object: oppose the processing of your data on grounds relating to your particular situation.
- Right to withdraw consent: at any time, without affecting the lawfulness of processing prior to withdrawal.
- Right to lodge a complaint with a supervisory authority.
6. How to exercise your rights
To exercise any of these rights, contact us at voreioscolombia@voreios.com.co with the following information:
- Your full name and identification document.
- The right you wish to exercise.
- A clear description of your request.
- Contact details where we can respond.
Response times: requests will be answered within thirty (30) days. We may extend this period by up to sixty (60) additional days for complex requests, informing you in advance.
7. Data retention
We retain your personal data for a maximum period of two (2) years from the last effective contact. After this period, data will be securely deleted, unless a longer retention is required by law (for example, tax or accounting obligations).
You may request earlier deletion of your data at any time by contacting us at the email address above.
8. Cookies and tracking technologies
Our website uses cookies and similar technologies:
- Essential cookies: required for basic site functionality.
- Analytics cookies: collect anonymous information about how you navigate the site (Google Analytics or similar tools).
You can configure your browser to reject cookies or to be notified when they are installed. Disabling cookies may affect your site experience.
9. Third-party processors and international transfers
Some services we use (forms, analytics, communications, messaging) are operated by external providers who may act as data processors. These providers comply with international security and privacy standards and include:
- Formspree (United States) — contact form processing.
- Google Analytics (United States) — web analytics.
- WhatsApp / Meta Platforms (United States) — communication when you contact us via our WhatsApp button.
International transfers of data to providers located outside Colombia are carried out under appropriate safeguards, in compliance with applicable data protection laws.
We do not sell, rent, or share your personal data with third parties for commercial or advertising purposes without your explicit consent.
10. WhatsApp communications
When you click our WhatsApp buttons, a direct conversation is initiated with our commercial team through the WhatsApp platform (operated by Meta Platforms, Inc.). WhatsApp's use is subject to Meta's privacy policies. Any data you share with us through this channel (name, phone number, messages) will be processed in accordance with this Privacy Policy.
11. Data security
We implement reasonable technical, organizational, and administrative measures to protect your data against unauthorized access, loss, alteration, or improper disclosure. However, no system is 100% impenetrable, so we cannot guarantee absolute security of information transmitted over the Internet.
12. Changes to this policy
We reserve the right to modify this Privacy Policy at any time. Changes will be published on this page with the corresponding update date. We recommend reviewing this policy periodically.
13. Acceptance of this policy
By using our website, completing our forms, or initiating communications through our channels (email, phone, WhatsApp), you accept the terms of this Privacy Policy.
14. Supervisory authority
If you believe your data protection rights are not being respected, you may file a complaint with the relevant supervisory authority. In Colombia, this is the Superintendence of Industry and Commerce (SIC), responsible for enforcing personal data protection law. More information at www.sic.gov.co. If you are an EU/EEA resident, you may also contact your local Data Protection Authority.